Answers to Your Home Care Questions
Have Questions? We’re Here to Help
We support families with a wide range of personalized home care needs. Our team creates a custom care plan based on your or your loved one’s health, routine, and goals.
You can view our full list of services on our Services page.
To understand how we can support your specific situation, you may also take our care assessment or read our care stories and client testimonials.
Pricing varies depending on your location, type of care, hours required, and visit frequency.
We assess your needs during an in-home evaluation and then create a customized care plan.
Yes. To ensure quality, consistency, and proper caregiver support, we require a minimum of three (3) hours per scheduled shift.
We are unable to provide care for visits shorter than three hours, such as one-hour or short daily visits.
Yes. We match caregivers using our specialized selection process and also consider your family’s preferences.
If you ever feel a different caregiver would be a better fit, we will be happy to arrange a change—within legal guidelines.
No medical authorization or prescription is required.
You can choose the services you want and when you want them to begin.
If you need help coordinating benefits or insurance reimbursements, we can assist with all required documentation.
Yes. You can change the type or frequency of services anytime.
We understand needs may change, and we remain flexible to ensure your loved one receives the right level of support.
Please note that all scheduled visits must meet our minimum three-hour shift requirement.
We strictly follow all federal and state privacy laws.
Your information is only accessible to authorized staff and is never shared or sold.
Our service agreement clearly outlines how your data is protected before care even begins.
Yes. Every caregiver is employed by our local office and undergoes a detailed background check. All caregivers are fully insured and covered under general liability and workers’ compensation policies to ensure complete safety and peace of mind.
No. You never pay caregivers directly.
All financial and legal responsibilities of employing caregivers—taxes, insurance, screening—are handled by our office.
You only receive an invoice after services are completed, typically weekly.
No. At this time, we do not offer short visits or one-hour care.
All services are scheduled with a minimum of three hours per shift to ensure reliable and effective care.
Our goal is to provide consistent care with the same caregiver whenever possible.
If care is required for long hours or different times of day, more than one caregiver may be scheduled.
Even then, we ensure you are comfortable with everyone who provides care.
Some locations are licensed to administer medications.
Even where direct administration isn’t permitted, caregivers can provide medication reminders, report concerns, and help with pre-measured medication packages.
We track care through caregiver time sheets and digital attendance systems.
We also provide detailed, itemized invoices after each service period so you can review all dates and times of care.
Simply contact us.
We’ll schedule a visit with you or your family to understand your needs, answer your questions, and create a customized care plan.
Once the plan is ready, we match your loved one with a suitable caregiver.
Care can usually begin within just a few days.